E-Gate
E-Gate
E-Gate
Introduction
E-Gate is a logistics and freight-forwarding company helping businesses manage shipments across sea, air, and land. As the business expanded, its digital experience became fragmented. Shippers needed a simpler way to book and track shipments, forwarders required better visibility across active deliveries, and administrators needed greater operational control. We redesigned the website and web application into one connected platform—making logistics workflows clearer, faster, and easier to manage.
Year
2025
Industry
Logistics & Freight Forwarding
Scope of work
/
UX Strategy
/
Web Application
/
Website Design
Timeline
16 weeks
Introduction
E-Gate is a logistics and freight-forwarding company helping businesses manage shipments across sea, air, and land. As the business expanded, its digital experience became fragmented. Shippers needed a simpler way to book and track shipments, forwarders required better visibility across active deliveries, and administrators needed greater operational control. We redesigned the website and web application into one connected platform—making logistics workflows clearer, faster, and easier to manage.
Year
2025
Industry
Logistics & Freight Forwarding
Scope of work
/
UX Strategy
/
Web Application
/
Website Design
Timeline
16 weeks
Challenges
E-Gate needed to bring multiple logistics workflows into one connected platform. The experience had to support shippers, forwarders, and administrators, each with different tasks, permissions, and operational needs—without making the product feel complex.
E-Gate needed to bring multiple logistics workflows into one connected platform. The experience had to support shippers, forwarders, and administrators, each with different tasks, permissions, and operational needs—without making the product feel complex.
Solutions
We restructured the platform around the most important tasks performed by each user group. Shippers received a simplified dashboard for booking shipments, tracking deliveries, managing invoices, and accessing shipment information. Forwarders received an operational workspace for managing multiple shipments, updating statuses, and communicating with customers. Administrators received a central control panel with better visibility across users, shipments, activities, and reporting. We also redesigned the public website and created a responsive design system that connected the website and web application into one consistent experience.
We restructured the platform around the most important tasks performed by each user group. Shippers received a simplified dashboard for booking shipments, tracking deliveries, managing invoices, and accessing shipment information. Forwarders received an operational workspace for managing multiple shipments, updating statuses, and communicating with customers. Administrators received a central control panel with better visibility across users, shipments, activities, and reporting. We also redesigned the public website and created a responsive design system that connected the website and web application into one consistent experience.
Results
Reduction in shipment booking and tracking time
Reduction in shipment booking and tracking time
Reduction in shipment booking and tracking time
Improvement in delivery accuracy
Improvement in delivery accuracy
Improvement in delivery accuracy
User experiences unified into one platform
User experiences unified into one platform
User experiences unified into one platform
Centralised platform for end-to-end operations
Centralised platform for end-to-end operations
Centralised platform for end-to-end operations
In their words
HAIVE transformed a complex logistics platform into an experience that feels clear, structured, and easy to manage. The new system gives our teams better visibility across operations while making shipment booking and tracking simpler for our custome
Operations Team
E-GATE
HAIVE transformed a complex logistics platform into an experience that feels clear, structured, and easy to manage. The new system gives our teams better visibility across operations while making shipment booking and tracking simpler for our custome
Operations Team
E-GATE
HAIVE transformed a complex logistics platform into an experience that feels clear, structured, and easy to manage. The new system gives our teams better visibility across operations while making shipment booking and tracking simpler for our custome
Operations Team
E-GATE
E-Gate
Final thoughts
Final thoughts
The redesigned E-Gate platform goes beyond a visual refresh. It creates a connected operational system that supports the complete logistics journey—from booking and tracking shipments to managing delivery operations.
The redesigned E-Gate platform goes beyond a visual refresh. It creates a connected operational system that supports the complete logistics journey—from booking and tracking shipments to managing delivery operations.
By designing around the needs of shippers, forwarders, and administrators, we transformed fragmented workflows into a clear and scalable digital experience. The final platform gives Exceslogic a stronger foundation for improving efficiency, supporting growth, and delivering a more reliable customer experience.
